Technical Support Manager

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. 

The Technical Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Technical Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes.

Requirements

•  Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. Provide guidance, training, and mentorship to ensure the team delivers...

At Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include credit card processing terminals, payroll, insurance, and sales-building tools. We are excited to expand our growing team.

The Technical Support Manager position is responsible for the daily management of team members with an overall goal of providing quality and efficient service to merchants and sales. The position is responsible for assisting the director with development, procedures, scheduling, coaching, and training team members. Additionally, the Technical Support Manager will assist the Director with daily operations of the technical and service departments.

Duties and Responsibilities:

• Monitor trends, plan, and implement staffing schedules based on business needs.
• Monitor phone queues, ticket...