Technical Support Engineer II

The Technical Support Engineer will provide advanced technical support for end users of our Solumina platform, resolving complex issues and improving system performance. This role requires a deep understanding of business rules, the ability to create test cases in Out-of-the-Box (OOB) environments, and proficiency in SQL queries and Java code errors. Candidates will also collaborate across teams to enhance support processes and ensure continuity of service.

Essential Functions:

• Provide Tier 2 support by troubleshooting and resolving advanced technical issues that Tier 1 escalates, ensuring minimal downtime for users.
• Analyze product business rules and create test cases in OOB environments to replicate and diagnose reported issues.
• Write basic SQL queries and interpret Java code to identify and resolve database or application-related issues.
• Communicate effectively with users, internal teams, and management,...