Technical Support Coordinator I

Are you passionate about technology and customer success? Do you thrive in a fast-paced environment where you can make a real impact? Join our team as a Technical Support Coordinator and help shape the future of professional skills development!

About the Role

As our Technical Support Coordinator, you'll be the driving force behind the successful launch and implementation of our Professional Skills Development (PSD) products. You'll manage technical milestones, provide top-notch customer support, and collaborate across teams to ensure seamless integrations.

What You'll Do

• Spearhead new customer launches, overseeing technical implementations
• Devise optimal strategies for technology integration and user management
• Set up and maintain various platforms and integrations (Blue Ocean Brain, SSO, SFTP, APIs)
• Troubleshoot technical issues and respond swiftly to customer inquiries
• Manage client information and support...