Technical Support Agent

Provide best-in-class support that Riverside Insights customers depend on to effectively serve their clients. To do so, you will be responsible for providing effective service and support by demonstrating strong problem-solving and communication skills, meeting and exceeding SLAs, and collaborating cross-functionally with internal support teams. 

In this role you will get to:   

• Troubleshoot and resolve customer questions and concerns, ensuring a high level of customer satisfaction. 
• Foster collaboration with internal support teams across various functions and communication channels.  
• Demonstrate platform knowledge to enhance customer understanding and utilization of products. 
• Educate customers by sharing new features, relevant updates, tips, and best practices. 
• Enhance knowledge through training and development sessions to stay updated on product changes and support best...