Technical Engagement Network (TEN) Help Desk Technician/Lab Manager

Technical Engagement Network (TEN) Help Desk Technician/Lab Manager

Location: Arlington, VA

Must have an active Secret Security Clearance

Node is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.

Node is seeking a Technical Engagement Network (TEN) Help Desk Technician tosupport this critical customer mission.

Responsibilities:

- Serve as the first level Help Desk for the TEN Lab’s systems and accounts

- Assist new users with the setup of equipment, accounts, and tools

- Respond to user requests via email, walk-ins, phone...