Technical Customer Success Manager

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station. 

Internal Role Title: Lead Customer Success Manager

Responsibilities

• Own a book of strategic customers, with a focus on building trusted relationships with customers and helping them get the most of their Katalon subscription
• Responsible for onboarding including hosting kick-off calls and check-in meetings and providing...

Aquaria’s mission is to safeguard and unlock a sustainable future for clean water.

Aquaria has created proprietary technology that harvests clean water from the air for entire communities. We envision a future where Aquaria can sustainably supply entire cities with energy from the sun and water from the air.

Disruptions to clean water access are among the main ways we suffer from the effects of climate change, and access to clean water remains one of the most pressing global challenges. Today, more than 2 billion people lack access to safely managed drinking water services, and this problem is worsening.

Aquaria is backed by top Silicon Valley investors, including Softbank Mistletoe, Soma Capital, Bow Capital, Ciri Ventures, HF0, and former House Majority Leader Dick Gephardt. Aquaria was part of the 2023 Fast Co. World Changing Company of the Year award in multiple categories.

Position Overview

We are seeking a highly skilled...

We are looking for empathetic, customer-centric individuals to join our team! Customer Success Managers at Toloka covers the end-to-end engagement for enterprise clients, working closely with Account Managers and Solution Engineers to understand the client’s business goals, craft a solution proposal, and deliver the solution in a project-management style. In other words, you will jointly define “value” with the client and you will ensure delivery of this value through a joint success plan.

As you are responsible for the experience the client has with Toloka from day one, you’ll be building meaningful relationships based on the trust that you are the agent of the client’s interest. Ultimately, you impact the businesses of our customers by helping them realize their AI/ML goals, be it in the scope of data labeling / crowd usage or in a bigger scope. If you are a strong communicator with a good AI/ML background, love to work independently in a fast-paced and always-changing...