Technical Analyst (2)

4 days /week ON SITE required 

Parking is NOT provided for contractors

This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance

• Act as a first point of contact for providing technical support to all areas within the organization. 
• Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed. 
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. 
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff. 
• Triage and route advanced second and third tier requests to the appropriate technical personnel. 
• Provide timely resolution of problem or...

Job # PR24006

Job Title Technical Services Project Analyst

Office Location Roanoke, VA Preferred

Business Function/Department Energy & Infrastructure Solutions/ Business Process and Analysis

Sales Territory, if applicable N/A

General Role Description

Provide analytical and administrative services for warranty and technical services project management

Role Accountabilities

-   Originate projects in ERP, including client entry, project funding, budget creation and maintenance, invoice schedule generation, and integration tasks

-   Verify Terms & Conditions (T’s & C’s) on purchase orders, identify risks, resolve issues or escalate per...