Technical Account Representative

The Technical Account Representative will work with the Technical Account Manager, internal and external customers to ensure the successful implementation of UWorld products and services. Day-to-day responsibilities include operational aspects of product fulfillment, the customer on-boarding experience, product training and support, data collection and reporting, and providing excellent customer service. Technical Account Representatives are customer oriented, tech-savvy, and the client's main post-sale point of contact. The best candidate for this role is proactive, committed to outcomes, and possess a strong work ethic.

Responsibilities

• Work with UWorld staff and university/district/school personnel to define project priorities, success criteria, and effectively manage priorities to ensure successful launch of UWorld implementations.
• Coordinate customer data setup and monitoring of data transfers.
• Monitor implementation plans, ongoing product...