Tech Support Specialist

Are you passionate about solving technical problems and providing outstanding support to users? Do you enjoy helping people navigate IT issues and making technology easier to use? If you’re ready to be the go-to person for technical assistance, our client has the perfect role for you. We’re looking for an IT Support Specialist (aka The Tech Problem Solver) to assist users with technical issues, troubleshoot systems, and maintain smooth IT operations.

As an IT Support Specialist at our client, you’ll work directly with users to resolve technical issues, support hardware and software troubleshooting, and help maintain efficient IT services. Your role will be essential in ensuring that all users have the technical support they need to perform at their best.

Key Responsibilities:

1. Provide Frontline Technical Support:
• Respond to support requests via phone, email, and...

Are you passionate about solving technical problems and providing outstanding support to users? Do you enjoy helping people navigate IT issues and making technology easier to use? If you’re ready to be the go-to person for technical assistance, our client has the perfect role for you. We’re looking for an IT Support Specialist (aka The Tech Problem Solver) to assist users with technical issues, troubleshoot systems, and maintain smooth IT operations.

As an IT Support Specialist at our client, you’ll work directly with users to resolve technical issues, support hardware and software troubleshooting, and help maintain efficient IT services. Your role will be essential in ensuring that all users have the technical support they need to perform at their best.

Key Responsibilities:

1. Provide Frontline Technical Support:
• Respond to support requests via phone, email, and...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

Technical Support and Customer Care Specialist to provides front line customer assistance with technical problems, accessibility, functionality, replacement parts, and our emerging digital curriculum platform. This role also works with guidance from our Implementation Team on software installation, maintenance, repairs of computer hardware and software within the CLS environments.

Requirements

Duties And Responsibilities 

• Provide technical assistance for customers in a timely and efficient manner, via phone, email, or video conferencing tools 
• Use Salesforce customer relationship management tool to keep track of all customer inquiries, including how and when the issue was resolved and other useful information 
• Identify customer needs and help customers troubleshoot technical challenges or use specific features on our digital curriculum platform or provisioned...

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking a service-minded Technical Support Specialist.

As part of our Customer Support Team, you will be responsible for providing technical support for IntelliShift hardware and software applications to the IntelliShift...

Q Analysts (A Qualitest company) is looking for an Events Support Specialist for a project with a major technology company.

This role is responsible for supporting Events.

Requirements

Manage event setup and teardown, including electrical and connectivity logistics, check-in/out tables, booking venues, planning signage

Supporting event attendees with technical help and troubleshooting, guidance through the event, queue management, campus direction

Coordinating logistics with vendors (catering/prizes/swag/decorations/site prep)

Pre/post-event marketing on fliers, Workplace Groups, forums, and more.

Attendee communications, including scheduling, confirmation, follow-up

Device preparation (sanitation, flashing, app installation, charging), distribution, tracking

Benefits

Why Qualitest?

• Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide...

Q Analysts (A Qualitest company) is looking for an Events Support Specialist for a project with a major technology company.

This role is responsible for supporting Events.

Requirements

Manage event setup and teardown, including electrical and connectivity logistics, check-in/out tables, booking venues, planning signage

Supporting event attendees with technical help and troubleshooting, guidance through the event, queue management, campus direction

Coordinating logistics with vendors (catering/prizes/swag/decorations/site prep)

Pre/post-event marketing on fliers, Workplace Groups, forums, and more.

Attendee communications, including scheduling, confirmation, follow-up

Device preparation (sanitation, flashing, app installation, charging), distribution, tracking

Benefits

Why Qualitest?

• Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide...