SVP Client Operations (Software)

As the Senior Vice President of Client Operations, you will play a critical role in ensuring the seamless delivery of our software solutions to clients worldwide. You will oversee and optimize the operations of our implementation, professional services, platform support, and training teams to drive client satisfaction, retention, and overall business success. This position reports directly to the COO and requires a strategic leader with exceptional management skills and a deep understanding of client-centric operations in the software industry.

What you'll be doing

Leadership and Strategy:

• Develop and execute a comprehensive software client operations strategy aligned with the company's overall goals and objectives.
• Provide visionary leadership to the implementation, professional services, platform support, and training teams, fostering a culture of excellence, collaboration, and innovation.
• Drive continuous improvement...