Support Tech Engineer

Aretum is seeking a dedicated Support Tech Engineer to join our team. In this role, you will be instrumental in providing high-quality technical support to our clients and ensuring their systems operate effectively. You will serve as a critical point of contact for troubleshooting, diagnosing, and resolving technical issues.

Our ideal candidate is an individual with strong technical skills, excellent problem-solving abilities, and a passion for helping others. You will have the opportunity to work in a dynamic and fast-paced environment while developing your skills and advancing your career.

Key Responsibilities:

• Collaborate with other IT staff to ensure the smooth operation of the IT infrastructure. Develop and implement solutions for new or unknown issues.
• Assist in the installation, configuration, and maintenance of Microsoft Defender products across our organization's systems. Implementing solutions for efficient deployment and...

The Pixelogic Internship is a paid position at $18/hr. In this role, you will develop in the technical support and support processes for all facets of the operation. This is a first response position which includes responsibilities in hardware/software installation, telecommuting support, collaboration with teams to provide support where needed and exploring process improvements.

You will go through training, learning and knowledge application for twelve weeks. Each week you will be required to meet or exceed set objectives and will evaluate these goals in a regular 1-1 meeting. You will be assigned a direct manager and a mentor resource to help them learn and develop. Your work will be hands on and the skills acquired in this role are transferable to any entry level IT Technical Support role.

Training includes introduction to IT process and procedure as well as systems and support. Across the twelve weeks you will follow a curriculum that incorporates planned learning...