Full-time
Support Specialist II - Help Desk
Concord Group Insurance
Bedford, new hampshire
The primary responsibility is to provide Help Desk support of network and desktop hardware, software and other agreed to end-user specific products. Serves as the interface between the end-user community (both internal and external) and the IT support staff.
Responsibilities
- Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
- Log and diagnose issues reported to the Help Desk
- Provide process, procedure and troubleshooting documentation
- Coordinate the resolution of any application/software issues
- Perform standard reporting when required
Requirements
- High School graduate or equivalent required
- Education supplemented with technical, vocational or college level course work in Information Technology or Computer Science preferred
- Two years of...