Support Consultant

Company Description

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform

• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm...

Deliver feel good CX to customers

When was the last time you had an incredible customer experience? The kind that makes you want to tell anyone who’ll listen as you jump up and down with excitement and passion.

As a 1st line Customer Support Analyst, you'll be on the front lines of delivering great experiences. Helping to ensure our customers feel good about using our Business Planning and Analytics software. With a global retention rate of 97%, we aim to impress customers with an experience so good they become raving fans of Phocas and our team. And is there anything better than knowing your work has brought joy to a customer’s life?

Does that sound like the kind of role you could see yourself enjoying? Are you looking for a company who will encourage you to learn and grow? Read on to find out more about Phocas and the position!

Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to...

We are seeking an experienced Senior Microsoft Office 365 Engineer to join our IT team. The ideal candidate will have a deep understanding of Microsoft Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and related technologies. You will be responsible for the design, implementation, management, and support of our Office 365 environment, ensuring optimal performance, security, and user satisfaction. This is a full onsite job, requiring presence in the office 5 days a week.

Key Responsibilities:

1. Design and Implementation:

- Lead the design, planning, and implementation of Microsoft Office 365 solutions.

- Develop and maintain architecture documentation and best practices.

- Migrate existing on-premises systems to Office 365.

2. Administration and Management:

- Administer and manage Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft...

OUR PURPOSE

The Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) is a not-for-profit membership organization that promotes the health of women and newborns.  Our mission is to empower and support nurses caring for women, newborns, and their families through research, education, and advocacy.

POSITION SUMMARY

The Product Sales Support Consultant (Temporary Position) will play a crucial role in supporting the education product sales team of AWHONN. This position will specifically support sales activities for our online education products. This role is responsible for providing administrative and operational support to ensure the smooth functioning of the sales process. This role will be authorized to work up to 12 hours per week assisting the Director of Product Sales and Client Relations.  The position is fully remote.

DUTIES & RESPONSIBILITIES

1.      Sales Assistance:...

Title: Desktop Support Consultant

Location : Camden, NJ

Type : 6+ Months Contract

Rate : $Open (Best Possible)

Requirements

Requirement:

• Excellent verbal, written and presentation skills
• A self-starter with ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Good Collaboration, prioritization and team working skills
• Ability to work in a fast-paced dynamic environment with virtual teams
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Fast learner with attention to detail
• Should be receptive to constructive criticism when necessary
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and...

Title – Tech Support Consultant

Position – Contract (3+ Months)

Location – Farmington Hill, MI

Rate- $Open(Best Possible)

Required Skills and Duties:

• Experience in refresh activity,
• Win 10 migration and AD migration aftercare
• Activities will include but not limited to:
• Inboxing new equipment,
• Installing OS and applications using SCCM and other tools
• Providing support to end users on new equipment
• Troubleshooting end user issues after AD migration.
• Decommissioning old equipment.
• Manages the onsite delivering of software services, installation and configuration for customer environments.
• The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered...

Title – Tech Support Consultant

Position – Contract (3+ Months)

Location – San Jose, CA

Rate- $Open(Best Possible)

Required Skills and Duties:

• Experience in refresh activity,
• Win 10 migration and AD migration aftercare
• Activities will include but not limited to:
• Inboxing new equipment,
• Installing OS and applications using SCCM and other tools
• Providing support to end users on new equipment
• Troubleshooting end user issues after AD migration.
• Decommissioning old equipment.
• Manages the onsite delivering of software services, installation and configuration for customer environments.
• The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
...

Title – Java E-Commerce Support Consultant

Position – Fulltime

Location – Richfield, MN

Salary- $Open(Best Possible)

Responsibilities:

• E-commerce support knowledge with Java J2ee background
• Knowledge of ITiL processes
• Good communication skills
• Preferably with micro services, cloud knowledge

Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!.

Requirements

Note: If interested...