Support Account Manager (Strategic Accounts)

We are hiring a talented Support Account Manager to join our team supporting our largest clients. Reporting directly to the Strategic Account Support Manager, the Support Account Manager will be responsible for ensuring our strategic customers receive industry leading customer experience. Through managing support tickets, project management and working closely with our clients and cross functional teams. The position provides dedicated technical support and technical account management for key clients who are assigned to them.

The role requires a minimum 3-5 years of experience  and working directly with large clients and in a similar field is preferable. The Support Account Manager will perform a variety of tasks, work with a wider virtual team and be successful in ensuring the CX remains high. A self starter requiring the minimum of supervision is expected, as well as a candidate used to working in a fast paced, fast changing environment. Working as part of the...