Strategic Operations Manager
Returnmates
San Francisco, california
About Sway:
Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
The Role:
Sway is looking for an Operations Manager to lead and optimize our operations in the SF/Bay Area market. In this critical role, you will work closely with our Head of Operations to scale our business effectively. You will design and implement processes that ensure a seamless customer experience—from the moment a pickup is scheduled to when a refund is received. This role involves...