Standards & Services Specialist

Faria Education Group is looking for a full-time Standards & Service Specialist to help maintain and expand our academic standards database and support our customer service projects. Your role will be to support the Services Team with standards updates and changes, communicating with clients, aiding in services projects, and project managing large scale data integration projects. As your experience in the role increases, so will your project management responsibilities.

What you’ll do…

• Research, upload, and maintain academic subject standards in the Faria Standards Database.
• Manage and participate in client services projects including data integrations and SaaS customizations within Faria Education products.
• Liaise with cross-functional internal teams (including Customer Support, Deployment, Implementation, and Sales) to improve the entire customer experience.
• Troubleshoot and resolve unique client situations...