Sr. Systems Administrator for an MSP

The role of a Service Specialist at an MSP is dynamic and requires a balance between in-depth technical skills, excellent client management, and the ability to mentor and lead others in the team.

The Service Specialist is accountable for the following ONE 2 ONE business functions:

• Medium Priority Service Delivery
• Medium Priority SLA / Metrics

Job Expectations

• Emulate and promote the ONE 2 ONE culture by adhering to vision, mission, and core values.
• Provide exemplary customer service to all existing and prospective customers
• Provide a 5-star IT experience
• Participate openly and directly in structured meeting cadences.
• Own and complete weekly To Dos and Quarterly Rocks with a high level of accountability.
• Proper use of the company PSA, RMM, documentation platform, and other programs as trained and directed.
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