Sr. System Admin (Tier 3 Tech Support)

The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

The first area is the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security and Backup Disaster Recovery (BDR) infrastructure both in-premise and cloud-based solutions.

The second is handling of escalations and advanced support of service requests, beyond the abilities of the higher tier Service Desk Technicians.

The third is assisting the project and technical alignment teams with implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both in-premise and cloud-based solutions.

RESULTS OF THE POSITION & KEY ACCOUNTABILITIES

• Resolving service tickets on quickly and permanently
• Customer Satisfaction: Keeping clients happy.
• Documentation: developing & updating documentation of...