Sr. Project Manager, Onboarding (NYC)

The Senior Project Manager will be a key member of the Digital Customer Success team, responsible for managing and overseeing customer onboarding projects. This role requires in-depth knowledge of Jira for project management, the ability to create leadership dashboards for tracking onboarding activities, and expertise in establishing risks and timelines for new customer onboarding. The ideal candidate will have a strong background in project management within a SaaS environment, excellent customer engagement skills, and the ability to work closely with both customers and internal teams.

Responsibilities

Project Management:

• Lead and manage customer onboarding projects from initiation to completion, ensuring timely and successful delivery.
• Utilize Jira for project planning, tracking, and management of all onboarding activities.
• Develop detailed project plans, including timelines, milestones, and resource...