Sr. Manufacturing Customer Service Manager

Job purpose

The Senior Manager of Customer Service & Marketing will lead the strategic direction, performance, and development of company's customer service and marketing teams. This role is integral to enhancing customer satisfaction, optimizing service processes, and driving effective marketing initiatives to support business growth. The ideal candidate will have a blend of customer service expertise and a strong marketing acumen to drive operational efficiency and brand visibility.

Duties and responsibilities

• Create and implement standard operating procedures (SOPs) that promote best practices in customer service management, system utilization, and team collaboration.
• Lead cross-functional process improvement initiatives to optimize workflows, reduce inefficiencies, and enhance operational performance across departments
• Track and analyze key performance indicators (KPIs) related to customer...