Sr. Applications Engineer (law firm technologies)

Responsibilities:

• Support and drive forward enterprise applications and platforms such as Compulaw, Docusign, IntApp Conflicts/Intake/Terms, Litera Desktop Suite, Research Monitor, ViDesktop, and Workday across departments business development, conflicts, docketing, IT, library, and talent management;
• Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
• Monitor, track, and report on performance and capacity. Responsible for capacity planning;
• Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above;
• Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications;
• Collaborates in the creation and use of training and QA materials and activities for applications supported;
• Provides coaching to junior analysts on trouble shooting and best practices;
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