Solution Architect, Onboarding (NYC)

A Solution Architect will be responsible for designing and implementing effective onboarding strategies that ensure our customers have a seamless and positive experience from the start. This role requires a blend of technical expertise, customer-centric thinking, and a deep understanding of SaaS solutions. The ideal candidate will leverage a value compass to establish clear, achievable goals for customers, guiding them through their journey with the XOPS solutions.

Responsibilities

Customer Onboarding Strategy

• Develop and implement comprehensive onboarding strategies tailored to different customer segments.
• Utilize a value compass to establish clear goals for customers, aligning their needs with our solution's capabilities.
• Collaborate with the Customer Success team to identify and address onboarding challenges and opportunities.

Solution, Design, and Implementation

• Work...