Solution Architect (NYC)

A Solution Architect will be responsible for designing and implementing effective onboarding strategies that ensure our customers have a seamless and positive experience from the start. This role requires a blend of technical expertise, customer-centric thinking, and a deep understanding of SaaS solutions. The ideal candidate will leverage a value compass to establish clear, achievable goals for customers, guiding them through their journey with the XOPS solutions.

Responsibilities

Customer Onboarding Strategy

• Develop and implement comprehensive onboarding strategies tailored to different customer segments.
• Utilize a value compass to establish clear goals for customers, aligning their needs with our solution's capabilities.
• Collaborate with the Customer Success team to identify and address onboarding challenges and opportunities.

Solution, Design, and Implementation

• Work...

Grab your cape, become a SuperHyro!

Hyro, the #1 Adaptive Communications Platform, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

We are looking for a Solution Architect to join our growing team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and managing deployments. As a...

Grab your cape, become a SuperHyro!

Hyro, the #1 Adaptive Communications Platform, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

We are looking for a Solution Architect to join our growing team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and managing deployments. As a...