Site Lead - HUB (Overland Park, KS)

Primary Responsibilities:

• Flex into any program that requires assistance in any role
• Identify SME’s and Leads for each program and assist to achieve career path
• Understand all program roles and work instructions for each program you're assigned
• Assist with providing feedback Set priorities for the team to ensure task completion and performance goals are met
• Coordinate work activities with other supervisors, managers, departments
• Identify and resolve operational problems using defined processes, expertise and judgment
• Serve as a resource for all call and claim questions for each program assigned
• Conduct ongoing training as needed, both in group setting and with individuals
• Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists
• Monitor delegated...

Primary Responsibilities:

• Flex into any program that requires assistance in any role
• Identify SME’s and Leads for each program and assist to achieve career path
• Understand all program roles and work instructions for each program you're assigned
• Assist with providing feedback Set priorities for the team to ensure task completion and performance goals are met
• Coordinate work activities with other supervisors, managers, departments
• Identify and resolve operational problems using defined processes, expertise and judgment
• Serve as a resource for all call and claim questions for each program assigned
• Conduct ongoing training as needed, both in group setting and with individuals
• Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists
• Monitor delegated...