(SFTJD/656) Customer Service Representative - III

Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.
Shift and hours: Mon-Fri 7-3:30 pm (some holidays are required)
Training schedule: Mon-Fri 7:30-4 pm

Description:

• Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
• Assign error case code accordingly based on the outcome of the investigation
• Consider approval for shipping errors that require processing exceptions
• Interact with John Deere dealers daily by phone (outbound calls) and email
• This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.
• Communicate with carriers and outside...