(SFT/660) Customer Service Representative (Remote)

As a Service Representative in the Contact Center for John Deere Financial (JDF), you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also:

• Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
• Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners
• Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents
• Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing
• Track trends and identify streamlined processes for customer, channel, and...