Service Desk Team Lead

3KeyLogic is searching for a detail-oriented IT Service Desk Team Lead to join our team and become an integral part of the support process for one of our clients located in Waconia, Minnesota.  This is an onsite position in Waconia. The IT Service Desk Team Lead will oversee the daily operations of the IT Service Desk, ensuring efficient and effective technical support for end-users and team ticket administration. This role requires a balance of technical expertise, leadership capabilities, and supervisory skills to partner and manage a team of IT support specialists, maintain service quality, and drive continuous improvement. This position will report directly to the onsite IT Service Manager.

Key Responsibilities:

Technical Expertise:

• Oversee and provide technical support for hardware, software, and network issues.
• Ensure the timely and effective resolution of user issues...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a Service Desk Team Lead to support our customers at the NSWC IHEODTD, in Indian Head, MD (Mainside). The selected applicant will provide virtual collaboration technology support to US Navy Systems. The ideal candidate will have a variety of experience providing support to command personnel of all levels with Microsoft based solutions across the DoD.

Responsibilities:

• Provide management and oversight of Service Desk ticket queue and day-to-day operations

• Coordinate and plan emergency and priority tickets with customer and team to completion
• Manage Excess process with the Government POC and train team...