Service Desk Administrator/Systems Administrator

SERVICE DESK ADMINISTRATOR

POSITION OBJECTIVE

Manage and facilitate the completion of Customers’ support requests. The Service Desk Administrator will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.

REPORTING STRUCTURE

This position reports directly to the Help Desk Manager

PRINCIPAL DUTIES

• Perform scheduled or reactive onsite service calls.
• Provide reactive remote support services.
• Advise and assist Customers on how to use information technology.
• Analyze and solve various IT problems.
• Install and troubleshoot Customers’ IT hardware and software.
• Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
• Sets client expectations appropriately throughout the...