Senior Service Advisor

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

Primary point of customer contact for service at MCI.  Greets customers on arrival and ensures customer is comfortable.  Prepares repair order for in-processing of coach.  Ensures customer is informed at all times as to repair status of coach by communicating the estimate of charges, changes needed to repair order, closes...