Senior Scrum Master

Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem. 

About the Team 

Our Technical Support team is passionate about enabling the success of our customers, solving problems, and having fun while we work hard. Daily we work with our customers through a number of channels including phone calls, video calls, e-mails, and self-service requests. We are never bored or without opportunity to make a difference in the professional lives of our customers. Our team-defined values guide how we show up for each other, for our partners, and for our customers: 

• We succeed together 
• We embrace progress 
• We care big 
• We create space 
...

We are looking for a CSM who has a proven track record of driving product success across multiple products at once. You will be working across products and Dev teams, driving each of them forward to new heights and greater adoption

Responsibilities

• Guiding and coaching the team through the Scrum process
• Facilitating all aspects of the Scrum framework, including sprint planning, stand-ups, sprint reviews, and retrospectives.
• Guide the team on how to use Agile/Scrum practices and values.
• Facilitate Scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, and retrospectives).
• Assist the Product Owners with backlog maintenance, prioritization, and resolution of blockers.
• Promote self-organization within the team and improve transparency.
• Identify and remove impediments to the team’s progress.
• Work with other Scrum Masters to increase the effectiveness of the application of Scrum in the...