Senior Manager- Training and Quality
Prochant US
N/A
As a Senior Manager of Training and Quality at Prochant, you will play a pivotal role in enhancing the capabilities and effectiveness of our teams through the development and execution of comprehensive training programs. This position is focused on ensuring the highest standards of quality within our operational processes, providing ongoing support and improvement in training methodologies to enhance overall service delivery. You will manage all aspects of training projects, from planning and implementation to reporting and evaluation, ensuring alignment with Prochant’s strategic goals.
Your responsibilities will include collaborating with various stakeholders across departments to design and deliver impactful training solutions, developing training materials and resources, and continuously assessing and enhancing the quality of training content and delivery. You will also lead the implementation of quality assurance processes, identify areas for improvement, and ensure...