Senior IT Analyst (law firm experience required)

Responsibilities:

• Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for escalations requiring software and hardware requests;
• Serves as customer service advocate to facilitate timely and high quality solutions and support; Promote new technologies;
• Plans, facilitates and supports meeting technology events and tools including video conferences, presentations, client meetings and special events; collaborates with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
• Installs and maintains computer software standards in accordance with departmental requirements and procedures;
• Maintains the operational availability of office computers and printers; maintains asset management system to ensure the accuracy and currency of Firm assets;
• Uses Firm call tracking technology, in conjunction with departmental best practices,...