Senior Director, Inservice Support

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!

Job Summary:

The primary responsibility of the Senior Director of Inservice Support is to build and lead the global customer support organization, focusing on developing and implementing strategic initiatives to elevate customer satisfaction, streamline support operations, and drive continuous improvement. This role requires a visionary leader with experience in customer...