Senior Customer Support Specialist

Job Description:

Overview: We are seeking a detail-oriented and organized Senior Customer Support Specialist to join our team! The ideal candidate will provide administrative support, handle clerical tasks, and assist in coordinating office activities, while working closely with the CEO on day-to-day tasks as requested.

Responsibilities:

• Perform general office duties such as data entry, filing, and answering phones.
• Assist in organizing and coordinating office operations and procedures.
• Manage office supplies inventory and place orders when necessary.
• Answer customer calls, collect payments, and report for clients.
• Coordinate appointments, meetings, and travel arrangements.
• Assist with event planning and execution.
• Provide excellent customer service to clients and visitors.
...

Firetrace International is Looking for a Sr. Customer Support Specialist

Do you want to be a part of a forward-thinking team inside a global company? At Firetrace, our purpose is to protect lives and livelihoods by eliminating the impact of fire.

Firstly, a bit about us

Firetrace International, a subsidiary of Halma plc, is a global manufacturer of life-saving fire suppression devices. We’re in the business of protecting lives and livelihoods from the impact of fire. Our fire suppression systems keep businesses, people, and equipment safe by automatically detecting and suppressing fires in high-risk equipment, like CNC machines, vehicles, heavy equipment, electrical cabinets, and wind turbines. On our team, you can make a difference.

What you’ll be doing

Reporting to the Customer Service Manager, you’ll be a key member of a cross-functional team that works closely with Operations, Sales, and Finance,...