Senior Customer Success Manager, USA
Applause
N/A
Role Details: U.S. | Full Time | Remote
Applause Hiring Manager: Derek Beutler, Director of Client Success
Benefits: 100% remote w/ no office mandate | Unlimited PTO | 22 official company holidays | Health care | Life insurance | Stock options | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career by being early in a fast-growing tech startup
Purpose: The purpose of this role is to manage a group of large customers and to secure 120%+ NRR from them each year. The Senior CSM will accomplish this by ensuring their customers get amazing results from our software, use more of our software each year, and increase their spending each year.
Job Description
The Senior CSM will own a group of Mid-Market and Enterprise clients, and will help them see...