Senior Cloud Support Engineer

Position Overview:
We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.

Key Responsibilities:

1. Technical Troubleshooting and Support:
• Provide advanced troubleshooting and technical support for customer cloud environments.
• Analyze and resolve issues involving networking, system configurations, and application integrations.
• Serve as an escalation point for complex technical issues.
...

Title: Cloud Migration Application Support, Senior

Location: On-site Bethesda, MD

· Job Type: Full-time (40 hours per week) with benefits.

· Availability: immediate.

· Security Clearance: TS/SCI with FS Polygraph.

· Years of Experience:

2 years with a PhD

6 years with a BS degree.

4 years with a master’s degree

8 years with an AA degree

10 years with an HS diploma

 Job Description:

The candidate will work with a team of systems engineers and software developers to specify, design, develop, test and deploy the end-state system. Development will take place in an iterative fashion using scrum techniques with inputs from multiple stakeholders. The work will be done in a dynamic stakeholder environment within AWS. The candidate will communicate with team leads and senior leadership and rapidly adjust direction in support...