Senior Client Success Manager

Are you a project management / client services expert in the digital media and branded content space who is passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for larger, integrated custom programs? Do you have strong experience in working cross-functionally with teams such as Sales, Account Management, Video, Branded Content, Design/Creative, Edit, and Social to successfully execute programs from kick-off through campaign wrap? If so, we want to hear from you!

What you'll be doing...

As a Senior Account Manager, you will be a key player for the team in the execution of large custom and integrated programs. From developing and maintaining timelines throughout the campaign and working cross-functionally with internal teams on production of custom offerings, to ensuring timely launches, optimum performance and full delivery, you will be instrumental in ensuring that we provide our clients with...

Our Practice Management Teams are the passionate product experts building trusted client relationships that turn new customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others.

From complaint handling and cancellation management to  building long term relationship with clients, the team makes sure joining LEAP is as simple and intuitive as humanly possible.

You’ll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable.

What you’ll do

• Act as a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software.
• Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties
• Reaffirm the value of LEAP and guide users through the initial...