Full-time
Senior Amazon Director
DreamHire.com
N/Atexas
This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.
This position serves as a key operations role and represents the organization publicly.
Roles & Responsibilities
- Ensure ClickUp profiles are consistently updated correctly.
- Oversee a seamless onboarding process for new clients.
- Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
- Ensure team members complete training videos as they are released.
- Responsible for executing Amazon audits.
- Manage the operation of the Amazon support desk.
- Ensure Amazon teams monitor and understand their churn metrics monthly.
- Establish clear and effective communication between account managers and clients.
KPIs
- 90% of Amazon clients meet 100% of their ad spend budget.
- Maintain a...