SaaS Customer Success Lead

What we’re all about

We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

At Q, we’re looking for people who share that vision. People like you. 

The opportunity

Historically, Quantexa’s software has been delivered to our customers via an on-prem, private cloud deployment model.  We...

As a Customer Success Lead, you’ll be the driving force behind turning Sydnee trial users into raving fans and long-term subscribers.

Sydnee is a client portal SAAS service owned by Birch River. We have recently found PMF with our small outbound efforts over the past year as we developed it. We're now looking to invest into the platform starting with a passionate success manager wanting to help us build.

You'll manage the customer journey from onboarding to renewal, with a focus on demonstrating the value of Sydnee, providing light sales support, and ensuring clients achieve their goals.

A sharp product sense is important — someone who can anticipate client needs, identify gaps, and communicate insights that improve the product experience.

We are looking for someone who is not only excited to implement these systems but also passionate about helping build them. This role offers significant freedom to innovate, and we’re seeking a...