RMA Coordinator I

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The RMA Coordinator I is responsible for handling customer concerns both internally and externally along with resolution needed for a multitude of issues such as defective parts, return for repair, and shipping errors. 

Although the location of the position is in Newton, NJ, from time to time it may be required to...

The RMA Coordinator I is responsible for handling customer concerns both internally and externally. Resolution is needed for a multitude of issues, including defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, customs issues, etc.  Works under general supervision.  

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. The hours for this position are Monday - Friday 11:30a.m. - 8:00p.m..

Essential Job Functions include the following, but are not limited to:

• Responds to requests via incoming telephone calls, emails, and returned boxes daily.
• Documents RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s).
• Sets up Intercompany return...