RMA Coordinator I

The RMA Coordinator I is responsible for handling customer concerns both internally and externally. Resolution is needed for a multitude of issues, including defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, customs issues, etc.  Works under general supervision.  

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. The hours for this position are Monday - Friday 11:30a.m. - 8:00p.m..

Essential Job Functions include the following, but are not limited to:

• Responds to requests via incoming telephone calls, emails, and returned boxes daily.
• Documents RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s).
• Sets up Intercompany return...

About the FRONT ROW Group:

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale.

 We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective.

 We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

 We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the...