Reservationist

Are you passionate about travel and hospitality? We’re looking for a motivated and customer-focused Hotel Reservationist to join our dynamic team. This flexible role is perfect for individuals who thrive in a fast-paced environment and are eager to help create memorable experiences for our guests.

Key Responsibilities:

• Respond to reservation inquiries through phone, email, and online platforms.
• Assist customers with booking hotel accommodations, ensuring their preferences are met.
• Provide detailed information about hotel amenities, services, and nearby attractions.
• Promote and upsell additional services and special packages to enhance guest experiences.
• Maintain accurate and up-to-date records of bookings and customer interactions.
• Address and resolve any reservation-related issues promptly and professionally.

Requirements

• Minimum age of 18.
• Access to a...

$17-25 hourly depending on experience

Position Purpose:

Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, and resort experience reservations with a professional and approachable demeanor.

**Weekend and Evening Availability is Required**

Responsibilities/Duties/Functions/Tasks:

• Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
• Communicate with guests primarily via phone and e-mail, occasionally in person.
• Act as a brand ambassador to curate "the perfect stay" for each and every guest
• Provide back-up support for guest services staff members, as needed.
• Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
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