Remote Email Support Agent - Work Remote Worldwide

The House of Mercier is thrilled to offer a position for a Remote Email Support Agent, available to applicants worldwide. In this fully remote role, you will serve as a vital link between our luxury brand and our valued customers by providing timely and effective email support. Your primary responsibilities will include addressing customer inquiries, solving problems related to our exquisite product offerings, and ensuring that each customer interaction is handled with professionalism and care. If you're passionate about customer service and eager to make a difference in a global marketplace, we encourage you to apply!

Responsibilities

• Respond to customer inquiries via email, providing clear and accurate information about our luxury products and services.
• Assist customers with issues related to orders, including processing, tracking, and returns.
• Resolve customer complaints efficiently to ensure a high level of satisfaction.
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