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As part of the Global Customer Success support team the support engineers are responsible for handling all inbound cases raised by Vizrt customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution.

A TriCaster Support engineer will:

• Accept all inbound customer contacts either by Phone, Chat, Email or through global support portal.
• Prioritize case workload as per the global support priority process.
• Troubleshoot, identify solutions and, using effective communications work in partnership with our customers to ensure resolution and satisfaction.
• Escalate appropriate cases where necessary to other departments (E.G. Professional services)
• Take ownership of individual performance to achieve KPI expectations.
• Adhere to the Global Support Quality Framework expectations.
• Ensure full, effectively...

We're seeking an exceptional Partner Success Manager to join our expanding team. If you excel at building meaningful relationships, guiding partners through onboarding, collaborating on co-marketing initiatives, and leveraging data to uncover growth opportunities, we'd love to connect with you.

About Us:
Keragon is a HIPAA-compliant, no-code automation platform revolutionizing healthcare operations. We empower healthcare organizations to seamlessly connect diverse systems and automate tasks like appointment scheduling, patient intake, and billing—eliminating the need for coding.

Backed by leading U.S. investors and driven by a team of 2nd time entrepreneurs and product experts, our mission is to democratize the automation of healthcare workflows. As we experience rapid growth, we’re expanding our team with top talent to help us achieve this vision.

Key Responsibilities:

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