Record Retrieval Specialist

• Serve as the lead point of contact for all client requirement matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with client, Operations stakeholders and executive leadership
• Prepare the project plan for successful execution of client projects
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Clearly communicate the progress of daily/weekly/monthly/end of project initiatives to internal and external stakeholders
• Develop new processes and/or identify areas of improvement to meet client expectations
• Forecast and track key account metrics (e.g. Weekly SLA progress, Project Health Maintenance,)
• Prepare reports on project progress
• Initiate EWS for project expected to fall behind on SLAs
• Collaborate with front office and operations to ensure delivery goals are met
• Assist with...

Duties and Responsibilities:

• Handle outgoing medical records requests through our portal.
• Contact healthcare facilities and doctor’s offices to request records and answer emails. Provide good customer service on the phone / emails.
• Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
• Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
• Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
• Stay informed about HIPAA regulations and facility policies.
• Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
• Be flexible and handle challenging situations professionally.

Requirements

Qualifications:

• High School Diploma or GED.
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