PT-30 E-Branch Services Specialist (Bilingual Preferred) - Westchase Distict

**This is an ON-SITE, PART-TIME position at 30 hours per week.**

The E-Branch Services Specialist will provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. This individual will, respond to incoming calls and select the appropriate products and services to meet member request. This will all be done while meeting or exceeding the set call quality and service standards in the call center.

• Respond to member service inquires in the time set by management. Send and receive email, fax, and paperwork to and from existing and potential new members for account related activities. Reset passwords, challenge questions, and PINs for members using electronic services according to department procedures.
• Take complete ownership of every call whether it requires a call back, extended research, or assistance from other...