Program Manager (Telecommute)

Are you a Leader? Driven for Success and Career Growth? We are looking for you!

Manage all aspects of the Contact Center and own the daily operations of assigned program(s). Ensure that the program is productive by managing/driving performance and provide team leadership to contribute to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Complete reporting and analyze call data to identify trends, isolate issues and find opportunities to increase efficiency. Utilizing strong data interpretation skills, provide results reporting to Working Solutions management and/or client as requested.
• Complete research and/or training necessary to thoroughly understand the client’s business and program requirements. Actively engage in training and quality calibrations to meet KPI’s and necessary metrics.
• Partner with clients to provide insights gained from data, and recommend changes to enhance...