Priority Care Specialist

At Sunlighten, our mission is to improve lives through the use of our innovative Infrared Sauna Cabins, a leading solution in the health and wellness industry. We help people feel better, do more, and live fully. We are looking for a Priority Care Specialist who will play a key role in supporting our customers by ensuring their tickets are resolved quickly and effectively.

In this role, you will manage and resolve customer case tickets that require immediate attention, helping with escalated cases to deliver prompt solutions. You will also be responsible for overseeing our "Outbound Campaign" and "On-Hold Cases Campaign", ensuring all customer cases are processed in a timely manner and that customers are contacted promptly.

As a Priority Care Specialist, you will use your in-depth knowledge of our industry-leading products to provide exceptional service to both internal and external customers, while...