Policyholder Service Representative

We are seeking a Policyholder Service Representative to join our team in providing exceptional customer service to our policyholders. The ideal candidate will be responsible for assisting policyholders with their inquiries and concerns related to their insurance policies. This position will require excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Responsibilities:

• Respond to policyholder inquiries via phone, email, and chat in a timely and professional manner
• Assist policyholders with policy changes, claims, billing questions, and other policy-related matters
• Maintain accurate records of policyholder interactions and transactions
• Collaborate with other departments to resolve complex policyholder issues
• Provide support to agents and brokers in the field
• Keep up-to-date with product knowledge and changes in insurance regulations
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