Player Support Advocate

Position: Player Support Advocate

Department: Player Support

Location: Remote, candidates in the CST or EST zone are preferred

Position: 20, full-time

Purpose of the job

As one of ourPlayer Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible.

Position in the organization

The successful candidate will be part of the existing team within the Player Support department.

Duties and key responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and...

Position: Player Support Advocate

Department: Player Support

Location: Remote, candidates in the CST or EST zone are preferred

Positions: 20, freelancer

Purpose of the job

As one of ourPlayer Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible.

Position in the organization

The successful candidate will be part of the existing team within the Player Support department.

Duties and key responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and...

Title: Player Support Advocate

Location: Studio

Familiarisation/Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply!

Overview:

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to...