Patient Support Associate

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

The Associate Director, Patient Support will be responsible for assisting and managing the day-to-day operations of the patient service programs in coordination with selected third-party program...

We’re looking for a detail-oriented, empathetic person to be the primary point of contact for seriously ill patients and their caregivers. You’ll provide both technical and compassionate support as they navigate through difficult conversations. You will work with a team made up of other Patient Support Associates and Patient Advocates to provide comprehensive support for patients. In addition to front-line support, you’ll be responsible for maintaining accurate process metrics, and improving communication process efficiencies.

Responsibilities

• Responsible for all of Koda Health’s inbound and outbound patient support, creating authentic and memorable human connections over the phone, by email, and through texts
• Maintain strong empathy for seniors / seriously ill patients as they make difficult decisions about their healthcare journey
• Track and support patients throughout the Koda Health communication lifecycle, from...

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

The Associate Director Patient Services will be responsible for assisting and managing the day-to-day operations of the patient service programs in coordination with selected third-party program...